Neuroclean

Return, Exchange & Refund Policy

Order Processing & Shipping

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  All orders are processed within 1–2 business days.
  
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  Delivery usually takes 3–5 business days via standard shipping.
  

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  Free shipping is available on orders above ₹499.

Returns

We accept returns only in the following cases:

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  The product is damaged or defective at the time of delivery.
  
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  The return request must be raised within 24 hours of product delivery.
  

To request a return:

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  Email us at ekdolife@gmail.com with:
  
  
  Order ID
  
  
  Clear images/video of the damaged product
  
  
  Delivery proof if needed
  
  
  

⚠ Return requests after 24 hours will not be accepted.

Exchange

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  Exchanges are allowed only for damaged, defective, or wrong items delivered.
  
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  Clothing size or color exchange is subject to stock availability.
  
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  Exchange request must be sent within 24 hours of delivery via email.

Mandatory Unboxing Video Requirement

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  To claim a Return or Exchange, customers must provide a clear unboxing (package opening) video showing the product condition at the time of delivery.
  
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  Unboxing video is compulsory. Without it, all claims will be considered false and invalid, and we will assume the product was delivered in perfect condition.
  
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  Any return/exchange request without unboxing proof will be automatically rejected.

Refunds

Refunds are issued when:

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  The product is out of stock for exchange
  
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  The product is confirmed damaged/defchanged/incorrect
  
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  The refund process will start after the item is received and inspected.
  

Refund Timeline:

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  Refund will be processed within 5–7 business days after approval.
  
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  Amount will be credited to the original payment method (UPI, Bank, Card, Wallet etc.)