Last Updated: 28/03/2025

Thank you for shopping with EKDO™. We value your satisfaction and strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, our return and refund policy provides details on how you can request a return.


1. Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With original tags and packaging
- Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at vmenterprise.live@gmail.com. Our team will guide you through the return process.

Return Address:
- VM Enterprise, Kapodara, Surat, Gujarat-395006

Please do not send items back without prior approval as they will not be accepted.


2. Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.


3. Non-Returnable Items

Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards

If you are unsure whether your item qualifies for a return, please reach out to us before making a request.


4. Exchanges

The fastest way to exchange an item is to return the original product first. Once the return is approved, you may place a new order for the replacement item separately.


5. Refunds

Once we receive and inspect your return, we will notify you regarding the refund approval status. If approved, you will receive a refund to your original payment method within 10 business days.

Note: Refunds may take additional time depending on your bank or credit card provider. If more than 15 business days have passed since refund approval, please contact us at vmenterprise.live@gmail.com.


6. European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The returned item must meet the same eligibility conditions mentioned above.

For any additional queries regarding returns and refunds, feel free to contact us at Support Email: vmenterprise.live@gmail.com

We appreciate your trust in EKDO™ and look forward to serving you again!