Last Updated: 27/03/2025

EKDO™ ("we," "us," "our") operates the website https://ekdolife.com ("Website"). By placing an order through this Website, you agree to the terms outlined below. These policies are designed to ensure transparency, set expectations, and protect both parties.


1. General

All orders are subject to stock availability. While we strive to keep accurate stock counts, discrepancies may occur. If an item is out of stock at the time of purchase, we will either:
- Fulfill the available items and notify you about the out-of-stock product.
- Offer you the choice to wait for restocking or receive a refund for the unavailable item.


2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order. The total shipping cost will be displayed before completing the purchase.
- Shipping charges are non-refundable.
- Any applicable taxes, duties, or additional fees imposed by local authorities are the customer's responsibility.


3. Returns & Refunds

3.1 Return Due to Change of Mind
- Returns are accepted within 7 days of receiving the item.
- The item must be in its original condition, unused, and in the original packaging.
- Return shipping costs must be covered by the customer.
- Upon receiving and inspecting the returned item, a refund (excluding shipping costs) will be issued in the form of store credit.

3.2 Warranty Returns
- We honor valid warranty claims within 30 days of receiving the item.
- Customers must prepay return shipping, which will be reimbursed upon a successful claim.
- Upon receiving the item, we will process your claim within 7 business days.
- If approved, you may choose between:
- A refund to your original payment method
- A store credit refund
- A replacement item (if available)


4. Delivery Terms

4.1 Domestic Shipping
- Estimated delivery time: 7 - 10 business days.

4.2 International Shipping
- Estimated delivery time: 10 - 25 business days (varies by courier and destination).

4.3 Order Processing & Dispatch
- Orders are processed and dispatched within 2 business days.
- Our warehouse operates Monday to Friday, excluding national holidays.
- Any delays due to holidays or unforeseen circumstances will be communicated via email.

4.4 Address Changes
- Changes to the delivery address can be made before dispatch. Contact us immediately if an update is required.

4.5 P.O. Box Shipping
- We ship to P.O. Box addresses using standard postal services.
- Courier services are not available for P.O. Box addresses.

4.6 Military Address Shipping
- We can ship to military addresses via standard postal services but not via courier.

4.7 Out-of-Stock Items
- If an item is out of stock, we will hold your order until it becomes available.
- If restocking takes longer than expected, we will notify you with options.

4.8 Delivery Delays
- If your order exceeds the estimated delivery time, please contact us for an investigation.


5. Tracking Information

- Once dispatched, you will receive a tracking link via email.
- The tracking link provides real-time updates on your shipment.


6. Damaged Parcels

- If your parcel arrives damaged, refuse delivery and contact us immediately.
- If you receive a damaged parcel without being present during delivery, reach out to our support team for further assistance.


7. Duties & Taxes

7.1 Sales Tax
- Sales tax is already included in the product price displayed on our Website.

7.2 Import Duties & Taxes (For International Orders)
- Duties and taxes may be applicable upon arrival in your country.
- These fees vary by country and must be paid by the recipient.
- If you refuse to pay, the package will be returned to us at your expense, and you will receive a refund excluding shipping costs.


8. Order Cancellations

- You may cancel your order before it has been dispatched.
- Once an order has been shipped, cancellations are not possible. Please refer to our return policy instead.


9. Insurance

9.1 Lost or Damaged Shipments
- Orders are insured for loss or damage as per the courier’s policy.
- If a shipment is lost or arrives damaged, we will initiate a claim with the courier and process a refund or replacement once the investigation is complete.


10. Customer Support

For any inquiries, assistance, or concerns regarding your order, feel free to contact us:
📧 Email: vmenterprise.live@gmail.com
📍 Location: Kapodara, Surat, Gujarat - 395006, India
🌐 Website: https://ekdolife.com

We appreciate your trust in EKDO™ and strive to provide you with the best service possible. Happy shopping!